For travelers
Book a flight, hotel, or carGet moving, book travel and lodging accommodations
View and use my flight creditsCheck to see whether you have any unused travel credits before you book your next trip
Cancel or modify my flightCancel or modify your flight through TravelBank
Book a hotel and manage your stayBook a hotel through TravelBank
Request travel approvalLearn how to request approval for travel plans in the TravelBank platform
Manage my traveler informationBefore you take your next trip, take some time to update your Traveler Profile
Corporate travel user guideLearn how to get started with corporate travel using TravelBank
Add a payment methodSave time, add a Payment Method before you book travel or lodging
Redeem rewardsLearn how to use the points you’ve earned with TravelBank
Book a flightLearn how to book a flight through TravelBank
Frequently asked questions
Frequently asked questions for travelers
When will I receive my refund for a refundable hotel reservation?
What is the ratio of points to dollars for TravelBank rewards?
How long does it take to cancel a refundable hotel reservation?
Why can't I redeem my TravelBank reward points for the reward I want?
How do TravelBank rewards work?
Do my TravelBank reward points expire?
When will I receive the refund for my canceled flight?
Can I give my TravelBank rewards as a gift?
How long does it take to cancel a flight reservation?
If my flight credits have a greater value than a flight I book with my credits, will I receive a refund?
If I don't like the flight options available to me with my flight credits, can I use my credits on another airline?
Why does a "Missing Traveler Information" pop-up window appear when I am booking travel?
Why is the card I added to my account not available for booking travel?
What is the difference between Global Entry and TSA PreCheck?
The rental car payment is set up as a direct bill to my company; why is the rental car vendor still asking for my credit card?
Do I have to re-add my card information every time I want to book travel?
If an employee is out of office or has left the company, can I give their flight credits to another traveler?
Why can't I apply a promo code to my hotel stay?
Why can't I use my loyalty number for car rentals?
Why is seat selection unavailable to me when I am booking my flight?
Flight modifications frequently asked questionsFind answers for the questions you may have about your options and limitations when changing flights through TravelBank
Why am I receiving a "Missing Traveler Information" pop-up window?
Why is seat selection unavailable to me?