Frequently asked questions
Frequently asked questions for travelers
By Anna1 author23 articles
- When will I receive my refund for a refundable hotel reservation?
- What is the ratio of points to dollars for TravelBank rewards?
- How long does it take to cancel a refundable hotel reservation?
- Why can't I redeem my TravelBank reward points for the reward I want?
- How do TravelBank/NextView rewards work?
- Do my reward points expire?
- When will I receive the refund for my canceled flight?
- Can I give my platform rewards as a gift?
- How long does it take to cancel a flight reservation?
- If my flight credits have a greater value than a flight I book with my credits, will I receive a refund?
- If I don't like the flight options available to me with my flight credits, can I use my credits on another airline?
- Why does a "Missing Traveler Information" pop-up window appear when I am booking travel?
- Why is the card I added to my account not available for booking travel?
- What is the difference between Global Entry and TSA PreCheck?
- The rental car payment is set up as a direct bill to my company; why is the rental car vendor still asking for my credit card?
- Do I have to re-add my card information every time I want to book travel?
- If an employee is out of office or has left the company, can I give their flight credits to another traveler?
- Why can't I apply a promo code to my hotel stay?
- Why can't I use my loyalty number for car rentals?
- Why is seat selection unavailable to me when I am booking my flight?
- Flight modifications frequently asked questionsFind answers for the questions you may have about your options and limitations when changing flights
- Why am I receiving a "Missing Traveler Information" pop-up window?
- Why is seat selection unavailable to me?