Corporate travel user guide

Learn how to get started with corporate travel using TravelBank

Anna Allen avatar
Written by Anna Allen
Updated over a week ago

This article is part of the Commercial Rewards Card free plan guide or Commercial Rewards Card paid plan guide, or both. You can navigate back to each guide with the previous links and take the next onboarding steps.


This document explains how to get started with corporate travel using TravelBank.


This article is directed toward users with a free TravelBank expense and travel management account.

Travel booking process for travelers

Create travel profile

You can book business travel using the TravelBank platform (either web or mobile app) or by coordinating with travel agents. Travel agents are accessible by chat, email, or phone 24/7/365.

To see how to add your traveler profile in TravelBank via My Account, review the following "Traveler Profile Walkthrough" video and the “Manage my traveler information” article.

Book travel with the mobile app

Download the mobile app on your smartphone by searching for “TravelBank” in the Apple App Store or Google Play Store.

Android QR code for the TravelBank app

QR Code for Android phone TravelBank App

iOS Apple QR code for the TravelBank app

QR Code for Apple TravelBank App

To book travel with the mobile app with iOS or Android, select “Travel” at the bottom-right of the app. Select “Flights”, “Hotels”, or “Cars” and book your travel.

Book travel with the web app

To book travel with the web app, select the “Travel” tab from the TravelBank left navigation menu.

You can chat with our travel team via the app, or email

If you need to book/change/cancel your travel quickly, call our 24/7 agent support line at 866-682-8785.

The following videos also provide more information:

Contact the travel team

If you need to make changes or cancel an itinerary, or if you have a complex/group booking you need help with, reach out to the travel team for support:

  • Call 866-682-8785, available 24/7/365.

  • From the mobile app:

    • Select the hamburger menu in the top-left of the screen and then “Chat With Us”.

    • From the Travel page, select the chat icon at the top-right of your screen.

  • From the web app:

    • Select the left navigation menu and then “Chat with us” at the bottom-left of the screen.

    • From the Travel page, select “Chat with our concierge”.

Need help?

You can chat with TravelBank support in the app or by email at

Publish date: January 19, 2024

Last update: April 20, 2024

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