This article is part of the Commercial Rewards Card free plan guide or Commercial Rewards Card paid plan guide, or both. You can navigate back to each guide with the previous links and take the next onboarding steps.
Note: This content may also apply to general users.
Purpose
This document explains how to get started with corporate travel.
Audience
This article is directed toward users with an expense and travel management account.
Travel booking process for travelers
Create travel profile
You can book business travel using the web or mobile app or by coordinating with travel agents. Travel agents are accessible by chat, email, or phone 24/7/365.
To see how to add your traveler profile on the My Account page, review the following "Traveler Profile Walkthrough" video and the “Manage my traveler information” article.
Book travel with the mobile app
Download the mobile app on your smartphone by searching for “TravelBank” in the Apple App Store or Google Play Store.
Android QR code for the TravelBank app
iOS Apple QR code for the TravelBank app
To book travel with the mobile app with iOS or Android, select “Travel” at the bottom-right of the app. Select “Flights”, “Hotels”, or “Cars” and book your travel.
Book travel with the web app
To book travel with the web app, select Travel from the navigation menu.
You can chat with our travel team through the app, or email reservations@travelbank.com.
If you need to book/change/cancel your travel quickly, call our 24/7 agent support line at 866-682-8785.
The following videos also provide more information:
Request approval
If your trip is outside of company policy, it may require approval by your manager prior to being booked. Read our travel approval article to learn more.
Contact the travel team
If you need to make changes or cancel an itinerary, or if you have a complex/group booking you need help with, reach out to the travel team for support:
Email reservations@travelbank.com.
Call 866-682-8785, available 24/7/365.
From the mobile app:
Select the hamburger menu in the top-left of the screen and then Chat With Us.
From the Travel page, select Chat with our concierge.
From the web app:
Select the Help & Support icon at the top-right of the page and then Chat with us.
From the Travel page, select Chat with our concierge.
Need help?
If you need help, contact the Client Services team using the online chat feature.
Publish date: January 19, 2024
Last update: January 19, 2026