View and use my flight credits

Check to see whether you have any unused travel credits before you book your next trip

Andrew Banta avatar
Written by Andrew Banta
Updated over a week ago

Purpose

This article explains how to view and use your flight credits.

Audience

This article applies to all users with access to TravelBank travel management.

Overview

You can view your flight credits on both the "Travel" page and the "My Account" page of the TravelBank app. Flight credits are only valid on the airline for which you originally booked your flight and can only be used by the original traveler.

View flight credits from Flights page

To check whether you have any unused travel credits, open the TravelBank Flights tab:

Select "Travel" from the TravelBank left navigation menu. The Flights tab opens automatically and shows your flight credits beneath the flight search section (see Figure 1).

Contact TravelBank travel support to redeem flight credits.

Flights tab from the Travel menu; available flight credits appears beneath the flight search section

Figure 1. View flight credits on the Flights page

Select "View Credit" to see your flight credit details (see Figure 2).

Flight Credits details pop-up window

Figure 2. Flight Credits details

View flight credits from My Account page

You can also view your flight credits on the My Account page. Select "My Account" from the TravelBank left navigation menu and then scroll to the Flight Credits section below Loyalty Programs (see Figure 3).

Flight Credits section of My Account Page, including airline, ticket number, credit total, and valid until date for flight credits

Figure 3. Flight Credits section of My Account Page

Use your flight credits

When you're ready to book your flight, select a flight with the airline you have a flight credit with. On the checkout page you can choose to apply your flight credit.

On the right side of the checkout page, select "Add" above the "Flight Details" section (see Figure 4).

Review Itinerary and Book Flight page; Flight credit available option is at the top-right of the page

Figure 4. Review Itinerary & Book Flight page with option to use flight credits

This brings up a Flight Credits pop-up window with your flight credit options. Select the flight credit you want to apply to your booking (see Figure 5).

Flight Credits pop-up window with information about each available flight credit option

Figure 5. Flight Credits pop-up window

Note: Flight credits can be applied for up to 100% of the fare; if the credit exceeds the selected booking, then the difference is forfeit.

Once you apply the flight credit, the total reflects the flight credit, minus the difference. At this point a "Remove" option also appears in the flight credits section in the top-right corner of the page (see Figure 6).

If you decide you do not want to use your flight credit, select "Remove".

Review Itinerary and Book Flight page with a new Remove option in the flight credits section

Figure 6. Remove option for flight credits

Frequently Asked Questions


Need help?

If you need help, contact the TravelBank support team:

  • From the website or mobile app: Open the TravelBank left navigation menu and select “Chat with us”.

Publish date: December 09, 2022

Last update: May 31, 2024

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