TravelBank

Anna Allen

Andrew Banta

Connor Lawrence

Travel and rewards

Get moving, book travel and lodging accommodations

Book a flight, hotel, or car

Check to see whether you have any unused travel credits before you book your next trip

View and use my flight credits

Cancel or modify your flight using the web or mobile app

Cancel or modify my flight

Book a hotel and manage my stay

Learn how to request approval for travel plans in the platform

Request travel approval

Before you take your next trip, take some time to update your Traveler Profile

Manage my traveler information

Learn how to get started with corporate travel

Corporate travel user guide

Save time by adding a payment method before you book travel or lodging

Add a payment method

Learn how to use the points you’ve earned with the platform

Redeem rewards

Learn how to book a flight through the platform

Book a flight

Learn about the types of rates for hotels

Select the right hotel option

Accept an invitation to a group event

Learn how to book a flight specifically for a group event

Book a flight for a group event

For travelers

When will I receive my refund for a refundable hotel reservation?

What is the ratio of points to dollars for TravelBank rewards?

How long does it take to cancel a refundable hotel reservation?

Why can't I redeem my TravelBank reward points for the reward I want?

How do TravelBank rewards work?

Do my TravelBank reward points expire?

When will I receive the refund for my canceled flight?

Can I give my platform rewards as a gift?

How long does it take to cancel a flight reservation?

If my flight credits have a greater value than a flight I book with my credits, will I receive a refund?

If I don't like the flight options available to me with my flight credits, can I use my credits on another airline?

Why does a "Missing Traveler Information" pop-up window appear when I am booking travel?

Why is the card I added to my account not available for booking travel?

What is the difference between Global Entry and TSA PreCheck?

The rental car payment is set up as a direct bill to my company; why is the rental car vendor still asking for my credit card?

Do I have to re-add my card information every time I want to book travel?

If an employee is out of office or has left the company, can I give their flight credits to another traveler?

Why can't I apply a promo code to my hotel stay?

Why can't I use my loyalty number for car rentals?

Why is seat selection unavailable to me when I am booking my flight?

Find answers for the questions you may have about your options and limitations when changing flights

Flight modifications frequently asked questions

Why am I receiving a "Missing Traveler Information" pop-up window?

Why is seat selection unavailable to me?

Frequently asked questions

Learn how to manage your employees and travel policies.

Managing travel admin guide

Learn how to facilitate a smooth deployment of your new travel booking platform

Travel deployment best practices

Learn how to approve travel requests in the TravelBank platform

Approve travel requests

Book on behalf of another

Adjust rewards rates, or turn rewards off

Turn rewards on or off and adjust reward rates

Create and manage travel custom fields

Set a corporate card as the default card for travel for your organization

Set the default card for travel

Add a car rental code to your TravelBank account

Add a car rental code

Learn about the benefits of group travel and who can use this feature

Learn about group travel

Edit a group event

Create a group event

For account admins

Can I set up a separate travel custom field for flights, hotels, and cars?

Can travel custom fields be set as required or optional?

How many travel custom fields can I add as an administrator?

How do I change the field type of a travel custom field?

How do I change the name of a travel custom field?

Frequently asked questions about travel for account admins

<b><span style="color: #ffffff">Contact us</span></b>

<a href="mailto:support@travelbank.com" target="_blank" rel="nofollow noopener noreferrer">support@travelbank.com</a> 

1100 Sullivan Ave, Daly City, California, United States, 94015 

Log in to TravelBank

Log in to NextView

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.