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Get help with account management, app features, and settings
By Anna and 1 other2 authors15 articles
- Learn about multifactor authenticationLearn about secure sign-on with multifactor authentication
- Reset my passwordLearn how to reset your password if you've forgotten it
- Edit my account/profileKeep your profile up to date
- Receive TravelBank and NextView emailsLearn how to add TravelBank and NextView to your "Safe senders" list or "Whitelist"
- Emails for onboardingGet email templates that you can send to your employees to announce your partnership with TravelBank
- Download the mobile appLearn how to download the TravelBank and NextView mobile apps
- NextView program administrator introduction videoWatch our NextView program administrator introduction video
- How to use the TravelBank appWatch our TravelBank app video
Frequently asked questions
Frequently asked questions for getting started with TravelBank
- What is a "Whitelist" or "Safe senders list" for email?
- Why am I having trouble receiving emails from TravelBank?
- Why doesn't my multifactor authentication (MFA) verification code work?
- If I'm traveling and do not have access to my work email, can I sign back in?
- My company uses single sign-on (SSO); will I be required to sign in using a verification code?
- Can a multifactor authentication code be sent to my phone number (that is, by SMS)?
- NextView program administrator training frequently asked questions
