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Reset my password

Learn how to reset your password if you've forgotten it

Andrew Banta avatar
Written by Andrew Banta
Updated over a week ago


This article describes how to reset your TravelBank account password.


This article applies to all TravelBank users.


Before you begin, you will need access to your company email address that you use to log into TravelBank.

Password requirements

To enhance security, all new or updated passwords must meet the following criteria:

  • Minimum of 12 characters

  • At least 1 number (0-9)

  • At least 1 uppercase letter (A-Z)

  • At least 1 lowercase letter (a-z)

  • At least 1 special character (~`!@#$%^&*()_-+={[}]|:;"'<,>.?/)

Reset your password from the TravelBank mobile app

To reset your TravelBank password from the Mobile App:

  1. Tap "Log In" in upper right corner.  Enter your company email address and choose "Continue".

  2. Below the "Log In" button tap "Forgot Password" (you may need to scroll down).

  3. On the following screen tap "Submit". You will receive an email with instructions on how to reset your password.  Don't forget to check your spam or junk folders.

Reset your password from the TravelBank website

If you are resetting your password from your computer's web browser:

  1. Navigate to "".

  2. Enter your work email and choose "Continue".

  3. Under the "Log In" button choose "Forgot Password?"

  4. Reset your password using the reset password email you received.

Need help?

If you need help, contact the TravelBank support team:

  • From the website or mobile app: Open the TravelBank left navigation menu and select “Chat with us”.

Publish date: NA

Last update: June 20, 2024

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