Learn about multifactor authentication

Learn about secure sign-on with Multi-Factor Authentication.

Andrew Banta avatar
Written by Andrew Banta
Updated over a week ago

Purpose

This article explains multifactor authentication (MFA) and describes how to log in to TravelBank using MFA.

Audience

This article applies to all TravelBank users.

Overview

TravelBank released MFA on April 12, 2023.

MFA adds another layer of security to your account in addition to that provided by your password.

When signing into TravelBank for the first time, you'll want to ensure you have access to a few things first. If you're signing into the mobile app, or the website (app.travelbank.com), have your login email address (typically your work email address), password, and access to your login email address' inbox.

After you input your login email address, and choose continue, you'll then enter your password. Choose "Sign In" and then an overlay will appear, input the 6-digit one time passcode from the email sent to your login email address' inbox and choose "Verify" to complete sign-on.

Example login screens and email containing verification code

Authentication required screen, web version, that appears after you type in your username and password

Figure 1. Authentication required screen, web version

Authentication required screen, mobile app version, that appears after you type in your username and password

Figure 2. Authentication required screen, mobile app version

One-time passcode screen from email; code expires 15 minutes after being received

Figure 3. One-time passcode from email


Frequently asked questions


Need help?

If you need help, contact the TravelBank support team:

  • From the website or mobile app: Open the TravelBank left navigation menu and select “Chat with us”.

Publish date: April 04, 2023

Last update: May 29, 2024

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