Purpose
This article explains multifactor authentication (MFA) and describes how to log in to TravelBank using MFA.
Audience
This article applies to all TravelBank users.
Overview
TravelBank released MFA on April 12, 2023.
MFA adds another layer of security to your account in addition to that provided by your password.
When signing into TravelBank for the first time, you'll want to ensure you have access to a few things first. If you're signing into the mobile app, or the website (app.travelbank.com), have your login email address (typically your work email address), password, and access to your login email address' inbox.
After you input your login email address, and choose continue, you'll then enter your password. Choose "Sign In" and then an overlay will appear, input the 6-digit one time passcode from the email sent to your login email address' inbox and choose "Verify" to complete sign-on.
Example login screens and email containing verification code
Example login screens and email containing verification code
Figure 1. Authentication required screen, web version
Figure 2. Authentication required screen, mobile app version
Figure 3. One-time passcode from email
Frequently asked questions
My company uses a single sign-on; will I be required to sign in using verification codes?
Single sign-on (SSO) supersedes multifactor authentication, if your organization uses an SSO, then you will not need to obtain a verification code to complete sign-on.
Can a code be sent to my phone number?
Verification codes are sent to your login email address. SMS verification codes are not supported.
If I'm traveling and do not have access to my work email, can I sign back in?
If your company utilizes single sign-on (SSO), you won't need a verification code to sign in, if your company doesn't use an SSO, you may want to consider your log-in needs. If you sign into the app before you go, you will not need to sign back in, unless you log out, or delete and reinstall the app.
Why doesn't my code work?
Verification codes are only valid for 15 minutes. You can request a new code by choosing "Resend Code" on the "Authentication Required" overlay.
Need help?
If you need help, contact the TravelBank support team:
Email support@travelbank.com.
From the website or mobile app: Open the left-hand menu and select “Chat with us”.
Publish date: April 04, 2023
Last update: November 21, 2023