All Collections
Expense Management
Get help with reimbursements
Get help with reimbursements

Learn how to add a bank account for reimbursements, and what to do if you encounter a problem.

Andrew Banta avatar
Written by Andrew Banta
Updated over a week ago


This article describes how you can add a bank account for reimbursements.


This article applies to all TravelBank users.


If your company uses TravelBank for expense management and has reimbursements enabled, here are some things you should do before you submit your first expense report. You can learn more about when you can anticipate your reimbursement to be deposited by reading about reimbursement time frames.

  1. Sign in to your account, and in the sidebar go to My Account > Expense Management > Add.

    This image shows the My Account page, where you can add a reimbursement bank account.
  2. On the Expense Management tab choose "Add" in the Add a Reimbursement Account pane.

Clicking "Add" will launch Plaid and you can then choose how you'd like to link your bank account.

Click "Continue" and then follow the prompts, you can choose to either add your bank account immediately, and securely by signing in via Plaid, or you may choose to manually add your account, if you prefer, or if your financial institution is not supported.

Using Plaid to link your bank account

When you choose continue Plaid will display two options for linking your bank account

  1. Instant (Securely sign into your bank)

  2. Manual (Enter your routing and account number, process takes 1-2 business days)

If you choose to add your account instantly, on the next page you'll select your financial institution.

Continuing from here will take you to your financial institution's login.

If your financial institution is not supported by Plaid, or if you'd like to input your account information manually Plaid will request authorization to make a one cent deposit. When you view the deposit it will have a 3 letter verification code which is listed after the "#" symbol.

Once you have authorized the deposit, check your online banking in the next few days for a one cent deposit. Allow your financial institution time to process the deposit, note that most major financial institutions may not deposit funds over weekends or bank holidays.

An example of how your financial institution may display your deposit:

Note: the layout may vary based on how your financial institution displays transaction details. Find the 3 letter code after the "#" symbol.

Once you've obtained your verification codes, visit the "Expense Management" tab on the My Account page, and choose "Verify".

Input the 3 digit code from your deposit and choose "Continue". Note: the code is only letters and contains no spaces.

Frequently Asked Questions

What if I never received the one cent verification deposit?

Check with your bank or credit union to verify you have the correct routing/transit number to receive electronic deposits. Once confirmed, choose "Remove" from the "Verify Your Reimbursement Account" pane, located on the "Expense Management" tab of the My Account page.

I received an email stating that I was reimbursed, why can't I find my deposit?

If you have more than one bank account you can see which bank account you've added to your TravelBank account for reimbursements. Sign in, and on the My Account page, check under the "Expense Management" tab. When you're reviewing your account activity, look for a deposit from "Travelator, Inc.", if you updated your account recently, we may not have been able to deposit your reimbursement. Contact support for help getting your reimbursement redeposited.

Can I use my debit card as my account number?

Reimbursements can only be deposited to a checking or savings account. Using your debit card number rather than your checking or savings account number will usually result in your deposit being returned by your bank or credit union. If you aren't sure what number to use, please contact your financial institution for help first.

What do I do if I didn't add my bank account before my Expense Report was approved?

Even if you add your account after your report was approved contact support so that your reimbursement can be deposited in your account.

Why was my deposit returned?

Deposits can be returned for many reasons, the most common are incorrect routing/transit (ABA) numbers and account numbers themselves. Some financial institutions will have member numbers, and while you may use these to log into services, they are not used as deposit accounts. Some credit unions use a suffix to differentiate a checking account from a savings account. If you have concerns about what number you should use for your routing number your bank will typically have this on their website. If you don't know what number to use for your account number, consult your bank so that you never miss a reimbursement.

If I submit an Expense Report but want to have the money deposited in a different account, can I choose where the reimbursement will go?

Plan ahead and change your reimbursement account on your profile no fewer than 3 business days in advance. Take into consideration weekends and holidays.

I submitted my report, why haven't I been reimbursed yet?

Reimbursements are done based upon the reimbursement schedule your company's admin has chosen, you may consult your admin if you need clarification about the the schedule your company uses. Also, take into consideration bank processing times which are affected by holidays and weekends.

Check your Expense Management settings. Ensure that you have entered all the information, such as bank name, and that everything is correct.

I received an automated email that I was missing my bank account. I added it, why haven't I been reimbursed yet?

Reimbursements are paid out based upon your company's reimbursement schedule. Some are monthly, or semi-monthly. You may check with your manager or an admin regarding your company's reimbursement schedule.

Created: 11Nov2020 15.13
Updated: 22Dec2022 15.29 FAQ
Updated: 03April2023 17.45

Did this answer your question?