If you have more than one bank account, double-check which bank account you've added to your TravelBank/NextView account for reimbursements. (From the TravelBank/NextView left navigation menu, select "My Account" > "Expense Management" tab.)

Once you've confirmed which account is set up for reimbursements, review your account activity, looking for a deposit from "Travelator, Inc."

If you have updated your account recently, we may not have been able to deposit your reimbursement. Contact support using the online chat feature for help in getting your reimbursement.

On the web, select the question mark at the top-right corner of the page and then Chat with Us. On the mobile app, open the menu and then select Chat with Us.

Read our article about adding a bank account for reimbursements.

For assistance, use the online chat feature

Last update: July 15, 2026