Reimbursements are completed based on the reimbursement schedule your organization has selected. Consult with your admin if you need clarification about the schedule your company uses. Also, take into consideration bank processing times, which are affected by holidays and weekends.
It may also be a good idea to check your expense management settings (from the navigation menu, select My Account > Expense Management tab). Ensure that you have entered all the information, such as the bank name, and that all the information is correct.
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From the web app: Select the Help & Support icon at the top-right (that is, the question mark icon) and select "Chat with Us."
From the mobile app: Open the navigation menu and select "Chat with Us.
Publish date: May 1, 2026
Last update: July 15, 2026
