Activate my Commercial Rewards card

Learn how to activate your Commercial Rewards card

Anna Allen avatar
Written by Anna Allen
Updated this week

This article is part of the Commercial Rewards Card free plan guide or Commercial Rewards Card paid plan guide, or both. You can navigate back to each guide with the previous links and take the next onboarding steps.

Purpose

This article describes how to activate your Commercial Rewards card once you have received it in the mail.

Audience

This article applies to all Commercial Rewards card customers.

Overview

Commercial Rewards Card customers can activate their Commercial Rewards cards by phone at (800) 344-5696 or online through the:

Card activation is not available, however, through the mobile app.

Other details about activation

When a card’s expiration date is updated, the Activate button will reappear on the My Cards page for the account and the cardholder will need to activate the new card once it has arrived.

Prerequisite

You can take the steps in this article once you receive your Commercial Rewards card in the mail.

To learn more about your card before it arrives, review the resources in the mailing confirmation email.

Activate your card through the login page

Once you receive your Commercial Rewards card in the mail, take the following steps to activate your card:

  1. Navigate to the login portal.

  2. Select “Activate Card Now” at the bottom of the page (see Figure 1). This takes you to an Activate Your Card page (see Figure 2).

    Figure 1. Login page with a text section at the bottom of the page reading Were you issued a credit card from your employer? Activate card now

    Figure 1. Activate Card Now link on login page

    Figure 2. Activate your card screen showing fields for card number, expiration date, zip code, and activation code

    Figure 2. Activate your card screen

  3. Complete the required fields, and then select “Continue”. This prompts the system to email you a one-time passcode.

    • Activation code field: The activation code is defined by your organization’s admin during card setup. If you’re a cardholder, the activation code is on your My Cards page. If you’re an admin, the activation code is on your Card Management page.

    • If you activated your card earlier or offline, when you select Activate card Now on the login page, the system will prompt you to enter your card information. When you do that, a “Card successfully activated” message will appear instead of a one-time verification code.

  4. Check your email to get the passcode, and enter the passcode on the Verify It’s You page (Figure 3). This brings up a Your card is now active! confirmation page (Figure 4).

    Figure 3. Verify It’s You screen asking user to enter the 4-digit verification code sent to their email

    Figure 3. Verify It’s You screen

    Figure 4. Your card is now active! confirmation page

    Figure 4. Your card is now active! page

  5. From there you can go back to the TravelBank login page.

Once your card is active, check your email again for a corporate card welcome email providing more information about your card (Figure 5).

Figure 5. Life with your new corporate card email; provides a link to the user guide

Figure 5. Confirmation email that you’ve activated your card

Activate your card through the My Cards page

To activate your card through the My Cards page, take the following steps:

  1. Log in to your account.

  2. Select My Cards from the left navigation menu. The page will run a check to determine whether the Activate Card Now link should be visible. If you need to activate your card, the link appears.

  3. In the default My Cards tab, select Activate Card to the right of the card you want to activate (Figure 6).

    Figure 6. My Cards page, Activate Card button opening up a Verify It’s You dialog

    Figure 6. My Cards page, Activate Card button opening up a Verify It’s You dialog

  4. When prompted, enter your card’s expiration date. The system then emails you a verification code.

  5. Check your email to get the code, and navigate back to the My Cards page.

  6. Enter the verification code and select Activate Now. This completes your card activation.


Need help?

If you need help, contact the Commercial Rewards program team at commercialrewards@travelbank.com.

Publish date: March 22, 2024

Last update: June 17, 2024

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