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Commercial card contacts and resource guide

Learn who to contact for different commercial card topics

Written by Anna Allen

Team

Contact

Commercial card client services

Dedicated program administrator support

  • Account maintenance and inquiries

  • Assistance with platform navigation

  • General questions and support

Resource guides

Chat using the online tool or call 800-390-0606

Cardholder services

24/7 cardholder support services, including:

  • Assisting with declined purchases

  • Assisting with card activation

  • Reporting lost or stolen cards

  • Responding to balance and statement inquiries

  • Disputing items

  • Reporting fraud

  • Requesting manual authorizations

  • Providing statement copies older than 18 months

800-344-5696

Fax: 701-461-3463

Fraud department

24/7 support services, including:

  • Reporting fraud activity

  • Checking on status of an existing fraud case

800-523-9078

Relationship manager

Support includes:

  • Advocating for your business

  • Optimizing your card program

  • Consulting with you to drive revenue

  • Tailoring solutions to meet your needs

  • Sharing new products and services


Need help?

For assistance, use the online chat feature. On the web, select the question mark at the top-right corner of the page and then Chat with Us. On the mobile app, open the menu and then select Chat with Us.

Publish date: July 8, 2024

Last update: May 26, 2026

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