Flight modifications frequently asked questionsFind answers for the questions you may have about your options and limitations when changing flights through TravelBank
Why does a "Missing Traveler Information" pop-up window appear when I am booking travel?
Why is seat selection unavailable to me when I am booking my flight?
Why can't I apply a promo code to my hotel stay?
The rental car payment is set up as a direct bill to my company; why is the rental car vendor still asking for my credit card?
Why can't I use my loyalty number for car rentals?
What is the difference between Global Entry and TSA PreCheck?
Why is the card I added to my account not available for booking travel?
Do I have to re-add my card information every time I want to book travel?
If an employee is out of office or has left the company, can I give their flight credits to another traveler?
If I don't like the flight options available to me with my flight credits, can I use my credits on another airline?
If my flight credits have a greater value than a flight I book with my credits, will I receive a refund?
How long does it take to cancel a flight reservation?
When will I receive the refund for my canceled flight?
Can I give my TravelBank rewards as a gift?
How do TravelBank rewards work?
Why can't I redeem my TravelBank reward points for the reward I want?
What is the ratio of points to dollars for TravelBank rewards?
Do my TravelBank reward points expire?
How long does it take to cancel a refundable hotel reservation?
When will I receive my refund for a refundable hotel reservation?