This article provides answers to questions you may have about your options and limitations when changing flights. (For step-by-step instructions on how to modify your flight, see our “Modify my flight” article.)

This article is directed toward all users, including end users and travel and finance administrators.

The travel product allows you to book one-way, round-trip, and multi-city flights. Once you’ve booked a flight, you can manage several aspects of the reservation. Review the “Modify your flight from the mobile app” section of the “Modify my flight” article for more information.

For one-way flights, you can make the following changes to existing reservations:

These modifications can apply to both refundable reservations and nonrefundable trips with an exchange value.

For round-trip flights, you have the same modification options as for one-way flights, but in addition to modifying outbound flights, you can also modify return flights, or both.

For multi-city flights, you have the same modification options as for one-way flights and round-trip flights, and for each city in your multi-city trip.

You can modify a flight with layovers/multiple legs overall, but you cannot modify an individual connecting flight within that trip.

No, approval flows do not apply to modified flights.

For example, if your original flight costs $1,000 and is out of policy but is approved by your manager, if you now want to modify your flight to one that costs more than $1,000, the approval flow will not take effect.

Yes. When you modify a reservation, you receive an email notification with the new reservation details. On the backend, the flights are being exchanged, so the passenger name record does not change for the new flight.

All airline flights can be modified through the app.

No. You can modify a flight with layovers/multiple legs overall, but you cannot modify an individual connecting flight within that trip.

Yes. See the “What functionalities does the app support for flight modifications?” question for more information.

No. You cannot change the airline when you modify a flight.

No. Although you can make modifications for each type of trip, you cannot change your trip type. For instance, if you originally booked a one-way flight, you cannot change the one-way flight to a round-trip flight.

No. You cannot add or remove travelers when modifying a trip.

No. Expenses are not automatically created for modified flights. Use email to submit a manual expense for modified flights.

No. Your calendar will not automatically update with modified flight information.

The seat gets forfeited and it does not move over to the new booking.

It depends on the airline. Refer to your booked airline’s policy for information specific to your flight.

For international destinations, airlines may charge for changes per segment and a cancellation fee depending on the fare class of the ticket.

In addition, some airlines require rescheduling and ticket reissuance at the time of the cancellation of the flight segment, or changes can only be done up to two hours before departure time.

If you need help, contact the support team: