Purpose
This article describes how to make changes to a flight reservation, including canceling and modifying your flight. For information about flight modification options and limitations, see “Flight modifications FAQ.”
Audience
This article is directed toward all TravelBank users, including end users and travel and finance administrators.
Modify your flight reservation
Once you have booked a flight, take the following steps to modify your reservation.
Modify your flight from the web
From your TravelBank account home page, select “Travel” in the left navigation menu.
Scroll down to the Trips section of the page > “Upcoming” tab.
Select “Modify” for the trip you’d like to make changes to (see Figure 1). This directs you to a page with an overview of your trip.
Figure 1. Modify button in the Trips section
Select “Change Flight” at the top of the screen.
In the “Flights to Change” section, select the flight or flights you’d like to modify by checking the flight’s corresponding checkbox.
For each flight, you can change the destination you’re flying from, the destination you’re flying to, and the flight date.
To change the destination you’re flying from: Select the “Flying From” field and select a destination from the suggestions, or type in another airport name and select it.
To change the destination you’re flying to: Select the “Flying To” field and select a destination from the suggestions, or type in another airport name and select it.
To change the flight date: Select the date field. (Note that the name of this field varies slightly for different types of flights: “Travel Dates” for round-trip flights, “Departure Date” for changing a single flight/leg of a round-trip flight, and “Travel Date” for one-way flights.) Select the desired dates from the drop-down calendar.
Once you have changed the flight destinations or date, or both, select “Search Flights”. This brings up a “Select New Flight” page.
For each leg of the trip, as applicable, choose a new flight by selecting a flight price (see Figure 2). When you select a new flight, you can also choose a new seat by selecting “View Seats” (see Figure 2). Note that the seat you selected for your original flight does not move over to the new booking.
Figure 2. Choose a new flight by selecting a flight price; “View Seats” button
Select “Select Flight.” This brings up a “Confirm Booking Details” page.
Note that your passenger information does not change, so you do not need to take action in the “Traveler Information” section.
To change your payment method, select “Edit” in the “Payment Method” section.
Review the “Total for Flight Changes” section to see any price changes for your flight modifications.
When you’re ready to confirm your changes, check the checkbox at the bottom of the “Total for Flight Changes” section and then select “Book Flight”.
A Flight Reservation Confirmation page appears, and TravelBank sends an email notification with the new reservation details.
You can now manage your new reservation as needed by retaking these steps.
Modify your flight from the mobile app
From your TravelBank mobile home page, select “Travel” at the bottom-right of your screen, or select the hamburger menu at the top-left and then “Travel” (see Figure 3).
Figure 3. Select Travel from the mobile app
Select “Trips”.
Select “Modify” for the trip you’d like to make changes to (see Figure 4). This directs you to a page with an overview of your trip.
Figure 4. Modify button in the Trips section
This brings up a Modify Trip pop-up window with options to Change Flight, Live Chat, or Call an Agent (see Figure 5). Select “Change Flight”.
Figure 5. Modify Trip options
In the “Select the Flight(s) You Want to Modify” section, select the flight or flights you’d like to modify by checking the flight’s corresponding checkbox (see Figure 6).
Figure 6. Select the flights you want to modify
For each flight, you can change the destination you’re flying from, the destination you’re flying to, and the flight date (see Figure 7).
Figure 7. Change Flight screen with information box
To change the destination you’re flying from: Select the “From” field and select a destination from the suggestions, or type in another airport name and select it.
To change the destination you’re flying to: Select the “To” field and select a destination from the suggestions, or type in another airport name and select it.
To change the flight date: Select the date field. (Note that the name of this field varies slightly for different types of flights: “Travel Dates” for round-trip flights, “Departure Date” for changing a single flight/leg of a round-trip flight, and “Travel Date” for one-way flights.) Select the desired dates from the drop-down calendar.
Once you have changed the flight destinations or date, or both, select “Search Flights”. This brings up a page where you can select a new flight (see Figure 8).
Figure 8. Example new flight options page
For each leg of the trip, as applicable, choose a new flight by selecting a flight price.
Select “Select” This brings up a “Checkout” page (see Figure 9). Note that your passenger information does not change, so you do not need to take action in the Traveler Info section.
Figure 9. Modify flight Checkout screen
To change your payment method, select “Edit” in the “Payment Method” section.
Review the “Trip Total” at the bottom of your screen to see the total for your new flight(s).
When you’re ready to confirm your changes, select “Update Flight Booking”. A Flight Reservation Confirmation page appears, and TravelBank sends an email notification with the new reservation details. You can now manage your new reservation as needed by retaking these steps.
Cancel your flight reservation
Cancel your flight from the web
From your TravelBank account home page, select “Travel” in the left navigation menu.
Scroll down to the Trips section of the page > “Upcoming” tab.
Select “Cancel” for the trip you’d like to cancel (see Figure 10).
Figure 10. Upcoming Trips tab, Cancel option for a flight
Cancel your flight from the mobile app
From your TravelBank mobile home page, select “Travel” at the bottom-right of your screen, or select the hamburger menu at the top-left and then “Travel”.
Select “Trips”.
Select “Cancel” for the trip you’d like to cancel (see Figure 11).
Figure 11. Upcoming Trips tab, Cancel option for a flight
Confirm your cancellation.
Review the information the app provides about any timeframes or refunds.
Frequently asked questions
How long does it take to cancel a reservation?
Some cancellations can be systematically processed and you are credited as soon as they are complete, while other refunds may be more complex and must be canceled by an agent.
When will I receive my refund?
TravelBank usually processes refunds within 5 to 7 business days, but for refunds involving our airline partners, timelines may vary. The refund or credit amount available is determined by the ticket type and eligibility; some ticket cancellations may be eligible for a credit and some may be eligible for a refund. Contact our travel support team (reservations@travelbank.com) for more details.
Need help?
If you need help, contact the TravelBank support team:
Email support@travelbank.com.
From the website or mobile app: Open the left navigation menu and select “Chat with us”.
Publish date: December 19, 2023
Last update: April 20, 2024