This article is part of the Commercial Rewards Card free plan guide or Commercial Rewards Card paid plan guide, or both. You can navigate back to each guide with the previous links and take the next onboarding steps.

Team	Contact
TravelBank Assistance with platform navigation, including: Setting up a new cardholder account Viewing or printing statements Allocating and approving transactions Researching a declined transaction Running reporting or creating ad-hoc reports Closing or locking an account Adjusting card limits Resource guides Commercial Rewards Card admin guide Commercial Rewards Card user guide	Chat via the online tool or email: commercialrewards@travelbank.com
Commercial Rewards Card and support team Dedicated program administrator support for: Account maintenance and inquiries New managing account builds and card issuance TravelBank platform navigation General questions and support	800-390-0606
Cardholder services 24/7 cardholder support services, including: Assisting with declined purchases Assisting with card activation Reporting lost or stolen cards Responding to balance and statement inquiries Disputing items Reporting fraud Requesting manual authorizations Providing statement copies older than 18 months	800-344-5696 Fax: 701-461-3463
Fraud department 24/7 support services, including: Reporting fraud activity Checking on status of an existing fraud case	800-523-9078
Relationship manager Support includes: Advocating for your business Optimizing your card program Consulting with you to drive revenue Tailoring solutions to meet your needs Sharing new products and services

Need help?

If you need help, contact the Commercial Rewards Program team at commercialrewards@travelbank.com.

Publish date: July 8, 2024

Last update: July 17, 2024

Team