I received an email stating that I was reimbursed; why can't I find my deposit in my bank account?

If you have more than one bank account, double-check which bank account you've added to your TravelBank account for reimbursements. (From the TravelBank left navigation menu, select "My Account" > "Expense Management" tab.)

Once you've confirmed which account is set up for reimbursements, review your account activity, looking for a deposit from "Travelator, Inc."

If you have updated your account recently, we may not have been able to deposit your reimbursement. Contact support for help in getting your reimbursement.

Read our article about adding a bank account for reimbursements.