Purpose
This article explains how to view and use your flight credits.
Audience
This article applies to all users with access to TravelBank travel management.
Overview
You can view your flight credits on both the "Travel" page and the "My Account" page of the TravelBank app. Flight credits are only valid on the airline for which you originally booked your flight and can only be used by the original traveler.
View flight credits from Flights page
To check whether you have any unused travel credits, open the TravelBank Flights tab:
Select "Travel" from the left-hand menu. The Flights tab opens automatically and shows your flight credits beneath the flight search section (see Figure 1).
Contact TravelBank travel support to redeem flight credits.
Figure 1. View flight credits on the Flights page
Select "View Credit" to see your flight credit details (see Figure 2).
Figure 2. Flight Credits details
View flight credits from My Account page
You can also view your flight credits on the My Account page. Select "My Account" from the left-hand menu and then scroll to the Flight Credits section below Loyalty Programs (see Figure 3).
Figure 3. Flight Credits section of My Account Page
Use your flight credits
When you're ready to book your flight, select a flight with the airline you have a flight credit with. On the checkout page you can choose to apply your flight credit.
On the right-hand side of the checkout page, select "Add" above the "Flight Details" section (see Figure 4).
Figure 4. Review Itinerary & Book Flight page with option to use flight credits
This brings up a Flight Credits pop-up window with your flight credit options. Select the flight credit you want to apply to your booking (see Figure 5).
Figure 5. Flight Credits pop-up window
Note: Flight credits can be applied for up to 100% of the fare; if the credit exceeds the selected booking, then the difference is forfeit.
Once you apply the flight credit, the total reflects the flight credit, minus the difference. At this point a "Remove" option also appears in the flight credits section in the top-right corner of the page (see Figure 6).
If you decide you do not want to use your flight credit, select "Remove".
Figure 6. Remove option for flight credits
Frequently Asked Questions
If an employee is out of office or has left the company, can I give their flight credit to another traveler?
Flight credits are specific to a traveler and cannot be transferred or gifted to another employee.
If I don't like the flight options can I use my credit on another airline?
Flight credits are airline-specific and can only be used on the airline for which the traveler originally booked their flight.
If my flight credit has a greater value than my flight, will I receive a refund?
Flight credits can be applied to your total, up to 100%, but any overage will not result in a refund.
Need help?
If you need help, contact the TravelBank support team:
Email support@travelbank.com.
From the website or mobile app: Open the left-hand menu and select “Chat with us”.
Publish date: December 09, 2022
Last update: November 22, 2023