Purpose
This article explains how to add and edit your traveler information in TravelBank.
Audience
This article applies to all TravelBank users.
Overview
It's helpful to keep your traveler information current. If your passport number has changed, or if you need to add a global entry number, you can ensure that your next booking has all of the latest information. Add your loyalty numbers for added benefits, when applicable.
Add or edit your traveler information
To add your Traveler Information, choose "My Account" and then under the "Traveler Profile" tab choose "Add" to create your Traveler, or edit if you need to modify any information, such as your passport number, or global entry (see Figure 1). Ensure that your traveler information reflects the identification you use during your travel. If you need to add any Payment Methods click here.
Figure 1. My Account page, Traveler Profile
On this tab you can click "edit" and input your Known Traveler Number for TSA pre-check, or Global Entry (see Figure 2). Additionally, if you're going to be traveling internationally you input your passport information here as well.
Figure 2. Add Traveler Information pop-up window
Add loyalty program numbers
After you add your Traveler Information, at the bottom of the page input any of your loyalty programs. The left tab is for airline programs, clicking on "Hotel Loyalty Programs" switches you to that program's tab.
Clicking "edit" next to the programs allows you to make changes, if you need to correct a selection or update the reward number. From the edit menu you can also choose "remove" if you no longer user that program (see Figure 3).
Figure 3. Update Airline Loyalty Program pop-up window
Note: If your company has a loyalty code for car rental agencies, you cannot use your loyalty number in addition to their loyalty code. If they have a company code you will see the following message along with a note next to the applicable loyalty program (see Figure 4): "Admin has a company wide loyalty code for this car rental company, therefore you cannot use your personal code."
Figure 4. Loyalty program informational message
Please be advised when booking hotels in our app, if you see the “Hotel Loyalty Rewards” indicator on the room details, it means you may add your loyalty membership number. Otherwise, the majority of the pre-paid contract room rates do not honor the rewards program.
You may still try and submit your loyalty number upon check in, however, there is no guarantee that they will reward your points. You may still try and submit your loyalty number upon check in, however, there is no guarantee that they will reward your points.
What is the difference between Global Entry and TSA preCheck?
The main difference is Global Entry aka KTN is better for international travelers. While TSA PreCheck allows for expedited security screening benefits for flights departing from U.S. airports.
Global Entry simplifies customs procedures for travelers leaving and entering the U.S. both to & from abroad.
Need help?
If you need help, contact the TravelBank support team:
Email support@travelbank.com.
From the website or mobile app: Open the left-hand menu and select “Chat with us”.
Publish date: September 28, 2020
Last update: November 20, 2023