This article provides information regarding the request for TravelBank customers who use our expense reimbursements feature to instruct their bank to update TravelBank’s banking company IDs.

This article is directed toward all TravelBank expense customers using the TravelBank reimbursements feature.

Company IDs are used by banks to authorize the withdrawal of funds from a customer account to pay out reimbursements. TravelBank’s company IDs were recently updated, and, accordingly, if you are using the TravelBank reimbursements feature, you will need to provide our new company ID to your bank.

Customers are required to complete this update as soon as possible to avoid any reimbursement issues.

TravelBank facilitates fast reimbursements; however, if you do not complete this update, the reimbursement process may be interrupted, requiring us to temporarily disable reimbursements until a successful withdrawal is confirmed.

We are committed to ensuring a smooth reimbursement process for you and your employees. Completing this required update will help us best serve you in this process moving forward.

This update affects TravelBank expense customers who are using the TravelBank reimbursements feature.

Affected users can provide the new company ID to their bank now and should do so as soon as possible.

To update the company ID with your bank, contact your bank directly and instruct them to additionally preauthorize the following TravelBank company ID for withdrawals:

F474343672

Note, this is an additional company ID. Please do not remove any of the account IDs already whitelisted with your bank.

Throughout June and July 2025, TravelBank will perform a series of test withdrawals of up to $1 and complete refunds of these withdrawals to identify any potential issues with the Company ID updates.

We will contact the administrators of any companies that require action and outline the steps necessary to remedy the issue.

TravelBank did make a similar request last year. However, as part of our reimbursements rewiring that required your company to complete the Know Your Customer (KYC) verification, we have an additional account ID that needs to be whitelisted with your bank.

Using the TravelBank reimbursements feature means that you allow TravelBank to withdraw funds from your bank account to fund employee reimbursements. Because it is common for banks to only authorize withdrawals from preapproved companies, updating the company ID with your bank ensures that reimbursements continue to run smoothly.

To update the company ID with your bank, contact your bank directly and instruct them to additionally preauthorize the following TravelBank company ID for withdrawals:

F474343672

No, we are not discontinuing other account IDs at this time. We simply need you to add the new ID.

If your bank requires preauthorization, not updating the company ID may cause issues with reimbursements. Adding the new company ID now will prevent extra work or delays down the road to resolve issues that may arise.

TravelBank facilitates ACH reimbursements; however, if the new company ID is not added, this process may be interrupted, requiring us to temporarily disable reimbursements until a successful withdrawal is confirmed.

We are committed to ensuring a smooth process for you and your employees. We are requesting that you add our additional new company ID by June 23, 2025.

The rollout for this change is happening in batches. TravelBank will share dates and details with customer administrators in early July; however, early adopters of this change will have a different time frame. After the cutover happens for customers, the reimbursement time frames will shift.

On June 12, 2025, we notified your admins that TravelBank is updating the company ID linked to our banking and reimbursement processes. From June 23 to July 15, you may see a series of small preliminary withdrawals of up to $1 from your account, followed by their return. Preliminary test withdrawals help us identify potential issues and ensure that reimbursements will run smoothly once you’ve added the new company ID with your bank. We will contact the administrators of any companies that require action and outline the steps necessary to remedy the issue.

For customers whose bank requires preauthorization, we’re requesting that you complete this task by June 23, 2025. If you are uncertain about this requirement, we recommend that you reach out to your bank to add the new ID to ensure there are no interruptions to your reimbursements.

You may recall that part of the Know Your Customer (KYC) process was to create a for-benefit-of (FBO) account. The FBO account separates your funds from TravelBank’s funds, and each customer that elects to use our expense reimbursement now has their own virtual account containing their own funds. This separation provides you with additional legal protections while still allowing TravelBank to facilitate reimbursement payments to your employees. Because it is a more secure method to separate and protect funds, the process takes longer.

Today, the reimbursement date selected within the company settings of the app indicates when employees receive their payment. As we transition to the new for-benefit-of (FBO) reimbursement workflow, this date will shift to indicate when the reimbursement processing starts. Employees can expect their payment within 2 to 5 business days of this date. For example, if reimbursements are set for semi-monthly on the 1st and 15th, processing starts on these dates and employees get paid 2 to 5 business days later. This transition will take place from July 10–30. As we get closer to that window, we will communicate a cutover date for your company, allowing your admins and employees to prepare for this change.

To help your employees prepare for this transition, we will inform them directly within the TravelBank app and by email. These notifications will be sent in July prior to the cutover date. For additional visibility, the expense report activity timeline will display a reimbursement “processing” date, which will include a note about the 2 to 5 business day time frame. However, we encourage you to inform employees as well so they can better anticipate their reimbursement deposits.