Purpose
This article explains multifactor authentication (MFA) and describes how to log in to your account using MFA.
Audience
This article applies to all users.
Overview
MFA adds another layer of security to your account in addition to the security provided by your password.
Log in to your account using multifactor authentication
Before signing in to your account, have your login email address (typically your work email address) and password ready, as well access to the inbox for your login email.
On the login page, enter your email address and select Continue. This brings up a new page prompting you to enter your password.
Enter your password and select Sign In. This brings up an Authentication Required dialog (Figure 1 and Figure 2) and prompts the system to send you an email with the required verification code.
Figure 1. Authentication required dialog, web app
Figure 2. Authentication required page, mobile app
Retrieve the verification code from your email (Figure 3).
Figure 3. Your One Time Passcode email screen
Enter the code in the Authentication Required dialog and select Verify.
Frequently asked questions
Need help?
If you need help, contact the Client Services team using the online chat feature.
Publish date: April 04, 2023
Last update: February 17, 2026