Purpose
This article explains multifactor authentication (MFA) and describes how to log in to TravelBank using MFA.
Audience
This article applies to all TravelBank users.
Overview
TravelBank released MFA on April 12, 2023.
MFA adds another layer of security to your account in addition to that provided by your password.
When signing into TravelBank for the first time, you'll want to ensure you have access to a few things first. If you're signing into the mobile app, or the website (app.travelbank.com), have your login email address (typically your work email address), password, and access to your login email address' inbox.
After you input your login email address, and choose continue, you'll then enter your password. Choose "Sign In" and then an overlay will appear, input the 6-digit one time passcode from the email sent to your login email address' inbox and choose "Verify" to complete sign-on.
See the example login screens and email containing verification code (Figures 1, 2, and 3).
Figure 1. Authentication required screen on the TravelBank web app
Figure 2. Authentication required screen on a mobile device
Figure 3. Your One Time Passcode email screen
Frequently asked questions
Need help?
If you need help, contact the TravelBank support team:
Email support@travelbank.com.
From the website or mobile app: Open the TravelBank left navigation menu and select “Chat with us”.
Publish date: April 04, 2023
Last update: January 03, 2025