Purpose
This article explores common issues that you may experience when receiving platform emails and explains how to add TravelBank or NextView (whichever you need) to your "safe senders"/"whitelist".
Audience
This article applies to all TravelBank and NextView users.
Add TravelBank or NextView to my "Safe senders" list or "Whitelist"
For organizations
To ensure that your organization receives emails from TravelBank or NextView (whichever you need), contact your IT department or internet service provider (ISP) and ask them to put TravelBank or NextView on your "whitelist", "safe senders" list, or permitted email sender list.
For individual users
As an individual user, you can add TravelBank or NextView (whichever you need) to your “safe senders” list or “whitelist” by adding “no-reply@travelbank.com” or “no-reply@nextview” as a contact in your email.
You can also follow your email service provider's instructions, such as the following instructions for common service providers.
Gmail
Log in to your Gmail account.
Select the gear (settings) icon.
Select "See all settings".
Go to the “Filters and Blocked Addresses” tab.
Select "Create a new filter".
Enter “@travelbank.com” or “@nextview.com” in the "From" field.
Select "Create filter".
Select both “Never send it to spam” and “Also apply filter to matching conversations”.
Select “Create filter”.
MS Outlook
From the Home tab in Outlook, select "Junk" > "Junk E-mail Options".
Go to the "Safe Senders" tab.
Select "Add".
Type "@travelbank.com" or "@nextview.com".
Select "OK".
Select "OK" again.
Yahoo! Mail
To create a filter that sends email from TravelBank or NextView straight to your Inbox:
Log in to Yahoo! Mail.
Select "Mail Options" on the right side of the screen.
Select "Filters" on left side of screen.
Select "Add".
Assign a name for the filter: "TravelBank Email" or "NextView Email", for example.
Beneath the heading "if all of the following rules are true..." go to the top row labeled "From header." Next to this is a dropdown menu. Select "contains", then type in "no-reply@travelbank.com" or "no-reply@nextview.com" into the box provided.
At the bottom where it says "Move the message to:", select "Inbox" from the dropdown menu.
Select "Add Filter" at the bottom to add this filter.
Frequently asked questions
Need help?
For assistance, use the online chat feature. On the web, select the question mark at the top-right corner of the page and then Chat with Us. On the mobile app, open the menu and then select Chat with Us.
Publish date: NA
Last update: May 27, 2026