Frequently asked questions about expense management for employees
When I sign in to the website, why can't I see an expense I added using my phone?
Why can't I itemize my expense?
Why can't I delete an expense?
Will my corporate card transaction automatically appear on the Expenses & Transactions page?
If I add my personal card to my TravelBank account, will transactions I charge for business automatically pair?
Why didn't my expense pair with my synced transaction?
Can I email more than one receipt at a time to TravelBank?
Can I email PDF receipts to TravelBank?
How many images can I forward to TravelBank, and will they be converted into individual expenses?
Why don't I see an option to itemize expense when I'm creating a new expense?
Why do some categories allow me to itemize expenses and others do not?
If I accidentally merge the wrong expense to a transaction, can I unmerge the expense and transaction?
I've synced my personal card with TravelBank; where are my transactions?
Do only expenses created by forwarded receipts automatically pair with transactions?
Why didn't my expense automatically merge with my synced transaction?
Do the dates of my transactions and expenses need to match exactly?
I have two expenses of the same dollar amount; will they automatically pair?
I have administrator privileges in my company settings. Why can’t any of my delegate users see Company Settings when they log in to my account?
Can I assign an employee to be a delegate of more than one host?
Can a host employee who has delegates be a delegate for another host employee?
Do I have to sign out and back in to return to my TravelBank account?
If I have delegate access can I add a reimbursement bank account for another user?
How will I know whether my manager has left a comment on my expense report?
Can I add a comment to an expense report if I've already returned it?
Will comments appear in an expense export?
Will my corporate card transaction automatically appear in the Expenses tab?
If I accidentally use my company credit card for a purchase and then have the merchant process a return, can I use Refund to Company to report the return?
Do I need to upload a receipt when I create a Refund to Company expense?
If I create a new Personal Card/Reimbursable expense, can I change it to a Refund to Company expense later?
When I create an expense, why don't I see an option to split my expense?
Why can't I see all of my expenses or transactions on the Expenses & Transactions page?
I split my expense; why can't I submit my expense?
Why do my repeat expenses no longer show allocations?
I selected two items; why can't I merge them?
Why can't I submit my expenses?
FAQ: Syncing Credit Card TransactionsLearn more about Synced Cards and U.S. Bank Instant Cards™ Synced Transactions