This article is part of the Commercial Rewards Card free plan guide or Commercial Rewards Card paid plan guide, or both. You can navigate back to each guide with the previous links and take the next onboarding steps.
Note: This content may also apply to general TravelBank users.
Purpose
This article describes the steps to make a payment on your Commercial Rewards Cards.
Audience
This article applies to Commercial Rewards Card program administrators on a free plan or paid plan.
Steps
Choose to make payments either via Autopay or Telepay.
Autopay: To set up autopay, contact customer service via chat to receive an automated payment instruction guide.
Telepay: To make a payment by phone, call Cardmember Services at 800-344-5696.
Other methods: Review your statement for other payment methods.
To make a payment, select "Payments" in the left sidebar. You may then review card information such as the due date, and the balance to limit ratios.
If you haven't already added a payment account, choose "Make a Payment" first. Once you've added a payment account, you can make payments to cards by choosing "Make a Payment" to the right of the card of which you'd like to pay down or off the balance.
Contact customer service via chat or by emailing commercialrewards@travelbank.com with any questions you have regarding making a payment.
Figure 1. Payments page
Contact customer service via chat or by emailing commercialrewards@travelbank.com for payment instructions include account and routing numbers.
Choose to make payments either in app or a variety of other methods available on request.
In App Payments: To set up in app payments, simply go to "Payments" and select "Add Payment Account." View our guide for a complete tutorial.
Other methods: If you'd like to learn about the complete set of payment options and help in setting those up, contact our service team via chat or by emailing commercialrewards@travelbank.com
Note - Your payment account must be verified prior to making a payment. View our guide for additional information.
Questions?
Chat with us in the app or email commercialrewards@travelbank.com
Publish date: January 17, 2025
Last update: NA