Learn about the mobile app mandatory security update

Learn about the 2024 TravelBank mobile app mandatory security update

Anna Allen avatar
Written by Anna Allen
Updated over a week ago

Purpose

This article provides information on the 2024 TravelBank mobile app mandatory security update.

Audience

This article is directed toward all TravelBank users.

Overview

To better position TravelBank to detect malicious activity, prevent cyber attacks, and ensure the protection of our users’ data, TravelBank is updating the SSL (that is, secure sockets layer) certificates of our mobile apps. This change requires users to update to the latest version of the TravelBank mobile app by June 18, 2024.

On June 19, 2024, the old versions of the app will no longer work, so if you have not updated to the latest version of the TravelBank app by this date, you will not be able to access the app until you update.

We recommend you go to Google Play or the App Store now and download the latest version of the TravelBank app to avoid any access issues.

Affected users and platforms

This update affects TravelBank mobile app users with app versions prior to Android 11.10.3 and iOS version 11.11. This change does not affect TravelBank desktop app users. Our desktop app is up to date with the highest standards available.

Please note, in order to update to the latest version of the mobile app, the device must meet the operating system requirements below:

  • iOS 16.4 and above

  • Android 10 and above

Timing of change

Affected users can update the TravelBank app now; Google Play and the App Store both have the latest version available for download.

The deadline for affected users to update to the latest version of the app is June 18, 2024.

Update to the latest version of the app

On iOS

Follow Apple’s directions on how to manually update apps on your mobile device*, or scan the following QR code* and select “Update”.

On Android

Follow Google’s directions on how to update an Android app*, or scan the following QR code* and select “Update”.

Note: This link and QR code takes you to an external website or app, which may have different privacy and security policies than TravelBank. We don't own or control the products, services, or content found there.

Did this answer your question?