If you have the "Extra Security Sign-on" selected for your Bank of America credit card account, you will encounter some errors when you attempt to sync your credit card. Here's what to do: first log into your Bank of America account, and turn off the "Extra Security" feature. Then add the credit card in the app. After you have successfully added it, you can go back and reactivate the security features in the Bank of America account.
Need help?
For assistance, use the online chat feature
From the web app: Select the Help & Support icon at the top-right (that is, the question mark icon) and select "Chat with Us."
From the mobile app: Open the navigation menu and select "Chat with Us.
Publish date: January 25, 2022
Last update: July 16, 2026