Turn rewards on or off and adjust reward rates

Adjust rewards rates, or turn rewards off

Andrew Banta avatar
Written by Andrew Banta
Updated this week

This article is part of the Commercial Rewards Card free plan guide or Commercial Rewards Card paid plan guide, or both. You can navigate back to each guide with the previous links and take the next onboarding steps.


This article explains how TravelBank rewards work, how to enable them, and how to set rates to incentivize your travelers to spend less so they can earn points and your company can save on lodging.


This article applies to all TravelBank administrative users.

How does it work?

We use a blend of real-time market rate availability and company policy to provide an average trip price for every hotel booking. Choose lodging below the TravelBank benchmark, you split the savings with your company, up to 50% of the budget difference.

Once you complete your travel, the rewards you earned for saving your company money will be credited to your TravelBank account and you can redeem them for personal use on a variety of services.

Note: For Airbnb bookings, you'll have to look up the dates and use the link in the pop-up to book Airbnb or create budget by selecting the date and choosing "Save for Later" or uploading your Airbnb receipt then.

Adjust the rate, or turn rewards on or off

To adjust the rewards rate, or to turn rewards on or off, go to:

Company Settings > Travel > Reward Policy

Turn the Auto Rewards toggle to "On" to turn on rewards and "Off" to turn off rewards.

When rewards are turned on you can set the Rewards Amount field to any value between 20 and 50 percent, as shown in Figure 1.

Reward Policy page, including two fields: Auto Rewards and Rewards Amount, along with a description of each field

Figure 1. Reward Policy page

Need help?

If you need help, contact the TravelBank support team:

  • From the website or mobile app: Open the left navigation menu and select “Chat with us”.

Publish date: NA

Last update: April 20, 2024

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