This article is part of the Commercial Rewards Card free plan guide or Commercial Rewards Card paid plan guide, or both. You can navigate back to each guide with the previous links and take the next onboarding steps.
Purpose
This article explains how employee rewards work, how to enable them, and how to set rates to incentivize travelers to spend less so they can earn points and your organization can save on lodging.
The platform offers both company-level rewards and employee-level rewards. This article focuses on employee-level rewards.
Audience
This article applies to administrative users with access to travel management. We also have an article for travelers about how to earn and redeem rewards.
Rewards overview
We use a blend of real-time market rate availability and company policy to provide an average trip price for every booking. When a traveler selects lodging below our benchmark, we split up to 50% of the difference (that is, the savings) between the organization and the traveler.
Once the traveler completes the trip that they saved money on, we credit to the traveler’s account the rewards the traveler earned for saving the organization money. The traveler can then redeem the rewards for personal use on a variety of goods and services. Although we credit the rewards to the traveler, the organization itself pays the rewards amount.
Turn rewards on or off, or adjust rewards rate
To turn rewards on or off, or to adjust the rewards rate, select Company Settings from the navigation menu, and then Travel > Reward Policy.
Turn the Auto Rewards toggle to On to turn on rewards and Off to turn off rewards.
When rewards are turned on, you can set the Rewards Amount field to any value between 20 and 50 percent, as shown in Figure 1.
Figure 1. Reward Policy page
Troubleshooting
If employees in your organization have any issues with rewards, you may want to encourage them to check the following details:
the gifting reward email address; and
whether there are currency limitations for the selected gift card (for instance, some gift cards are limited to US dollars).
Need help?
If you need help, contact the Client Services team using the online chat feature.
Publish date: NA
Last update: February 13, 2026