This article provides information regarding the request for TravelBank customers who use our expense reimbursements feature to instruct their bank to update TravelBank’s banking company IDs.

This article is directed toward all TravelBank expense customers using the TravelBank reimbursements feature.

Company IDs are used by banks to authorize the withdrawal of funds from a customer account to pay out reimbursements. TravelBank’s company IDs were recently updated, and, accordingly, if you are using the TravelBank reimbursements feature, you will need to provide our new company IDs to your bank.

Customers are required to complete this update as soon as possible to avoid any reimbursement issues.

TravelBank facilitates fast reimbursements; however if you do not complete this update, the reimbursement process may be interrupted, requiring us to temporarily disable reimbursements until a successful withdrawal is confirmed.

We are committed to ensuring a smooth reimbursement process for you and your employees. Completing this required update will help us best serve you in this process moving forward.

This update affects TravelBank expense customers who are using the TravelBank reimbursements feature.

Affected users can provide the new company IDs to their bank now and should do so as soon as possible.

To update the company IDs with your bank, contact your bank directly and instruct them to additionally preauthorize the following TravelBank company IDs for withdrawals:

5474343672

6474343672

Throughout September 2024, TravelBank will perform a series of test withdrawals of up to $1 and complete refunds of these withdrawals to identify any potential issues with the Company ID updates.

We will contact the administrators of any companies that require action and outline the steps necessary to remedy the issue.

Using the TravelBank reimbursements feature means that you allow TravelBank to withdraw funds from your bank account to expedite employee reimbursements. Because it is common for banks to only authorize withdrawals from preapproved companies, updating the company IDs with your bank ensures that reimbursements continue to run smoothly.

To update the company ID with your bank, contact your bank directly and instruct them to additionally preauthorize the following TravelBank company IDs for withdrawals:

5474343672

6474343672

If your bank requires preauthorization, not updating the company IDs may cause issues with reimbursements. Adding our new company IDs now will prevent extra work or delays down the road to resolve issues that may arise.

TravelBank facilitates fast reimbursements; however if the company IDs are not updated, this process may be interrupted, requiring us to temporarily disable reimbursements until a successful withdrawal is confirmed.

October 18, 2024

Preliminary test withdrawals help us identify potential issues and ensure that reimbursements will run smoothly once you’ve updated the company IDs with your bank. We will contact the administrators of any companies that require action and outline the steps necessary to remedy the issue.