This article explains how to view and use your flight credits.

This article applies to all users with access to TravelBank travel management.

You can view your flight credits on both the "Travel" page and the "My Account" page of the TravelBank app. Flight credits are only valid on the airline for which you originally booked your flight and can only be used by the original traveler.

To check whether you have any unused travel credits, open the TravelBank Flights tab:

Select "Travel" from the TravelBank left navigation menu. The Flights tab opens automatically and shows your flight credits beneath the flight search section (see Figure 1).

Contact TravelBank travel support to redeem flight credits.

Select "View Credit" to see your flight credit details (see Figure 2).

You can also view your flight credits on the My Account page. Select "My Account" from the TravelBank left navigation menu and then scroll to the Flight Credits section below Loyalty Programs (see Figure 3).

When you're ready to book your flight, select a flight with the airline you have a flight credit with. On the checkout page you can choose to apply your flight credit.

On the right side of the checkout page, select "Add" above the "Flight Details" section (see Figure 4).

This brings up a Flight Credits pop-up window with your flight credit options. Select the flight credit you want to apply to your booking (see Figure 5).

Once you apply the flight credit, the total reflects the flight credit, minus the difference. At this point a "Remove" option also appears in the flight credits section in the top-right corner of the page (see Figure 6).

If you decide you do not want to use your flight credit, select "Remove".

If you need help, contact the TravelBank support team: