Frequently asked questions about expense management for account admins
Why don't I see the custom fields I created on my transaction export?
In what format will my transaction export be?
Why didn't I receive my transaction export?
If I make modifications to the column configurations during a transaction export, will I have to reorder them every time I export transactions?
Why am I receiving an “Export failed unexpectedly” error message when I complete a transaction export?
Why didn't I receive a third-party file feed agreement to sign in order to sync my transactions from my Silicon Valley Bank corporate card?
Why doesn't the expense export show the custom fields I created?
In what format will my expense export be?
If I make modifications to the column configurations for an expense export, will I have to reorder the columns every time I export expenses?
Why didn't I receive my expense export?
Why does the expense export page hang with a spinning gear?
How do I change the field type of my expense custom field?
Why am I receiving an “Expense export failed” error message?
How do I change the name of an expense custom field?
Expense Export FAQFind out what's new with our latest Expense Export release (Available Late May 2020)
How are Refund to Company expenses synced over to the General Ledger?
When an employee owes money, how does TravelBank process the refund?